Reference

Legal Terms That Shape Your Account

k50i puts our Terms, Privacy Policy, cookie approach, wallet rules, and India eligibility wording in one Legal page, so you know what applies before you open your account.

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k50i Legal Terms That Shape Your Account
CONTACT ROUTES

Three Contact Routes For Legal Help

Legal questions should reach the team that can look at account records, consent logs, payment references, and policy wording without guessing. Share the mobile number or email on your account, but never send passwords or full card data. If your question concerns eligibility, we will answer in line with local law and only describe access where local law permits. Keep a copy of your request for your own records.

Team online

Legal email

Write to [email protected] when your request concerns terms, privacy rights, cookie choices, record correction, or a legal notice. Include dates, screenshots if relevant, and the account contact you want us to use.

Account help widget

Use the in-account help widget for urgent account access issues linked to legal checks. Our team can confirm whether a case needs identity steps, payment reference matching, or a follow-up by email.

Payment record route

For UPI, Paytm, or PhonePe record questions, send the transaction reference and account mobile number. We compare those details with wallet logs before discussing any correction or payout status.

ACCOUNT SAFEGUARDS

Six Safeguards Around Your Records

Your legal rights sit alongside how we keep records day to day. We collect only details needed for account creation, payment matching, security checks, service messages, and legal duties.

Data purpose

We use account details for sign-in, wallet records, eligibility checks, support history, and legal compliance. We do not ask you to share passwords by email, chat, or social channels.

Cookie controls

Cookies help keep sessions active, remember consent choices, detect repeated login failures, and measure whether legal pages load correctly. You can adjust browser settings, though some account functions may need session cookies.

Security checks

Account security checks may include device signals, one-time passcodes, payment reference matching, and manual checks. These steps protect record accuracy before withdrawals, legal requests, or profile changes are processed.

Retention rules

We keep records only for account operation, dispute handling, fraud prevention, legal duties, and tax needs. When retention is no longer needed, records are deleted, anonymised, or separated from active account tools.

Change requests

You can ask us to correct your name, mobile number, email, or consent choices when the current record is wrong. We may request identity proof before making changes that affect access.

Eligibility checks

Access checks consider your location, account status, payment source, and applicable local law. If local law does not permit access, we may restrict account activity or decline a service request.

Legal Questions Before You Join

Before you join or continue using your account, read the answers below in full. They explain what our legal terms cover, how privacy requests work, why payment references may be checked, and how eligibility is assessed. They are written for India, but the final answer for access still depends on local law and availability where local law permits. Keep this page handy when you contact us.

It covers terms of account use, privacy handling, cookies, payment-record checks, eligibility wording, and contact paths for legal requests. It does not replace local law, and access remains available only where local law permits.

No. Account access depends on your local law, account checks, and our ability to provide the service in your area. We make access available where local law permits and may restrict it otherwise.

We may ask for your name, mobile number, email, payment reference, location context, and identity proof when needed for account integrity, payout checks, fraud prevention, legal duties, or a request you send us.

Those names may appear in wallet logs, payment references, support cases, or dispute files. They help match your account activity with your request, but availability can vary by account and legal context.

Yes. Send the correction request from the contact linked to your account, explain what is wrong, and attach proof if needed. We may verify identity before changing records that affect access or payouts.

We keep records for account operation, dispute handling, fraud prevention, tax needs, and legal duties. When those reasons no longer apply, records may be deleted, anonymised, or separated from active account tools.

Email [email protected] or use the in-account help widget if you can sign in. Tell us whether your request concerns cookies, data access, correction, deletion, or consent choices, and include your account contact.

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